Terms of service

Welcome to Poppy’s. By accessing or using our website and services, you agree to the following Terms of Service. Please read them carefully before placing an order.

These Terms apply to all visitors, customers, and anyone who uses or interacts with our website.

 

1. Overview

Poppy’s is a South African–based small business specialising in hand-made and made-to-order clothing and accessories.


By purchasing from our site, you acknowledge and agree to all policies displayed on the website, including our:

  • Shipping Policy
  • Returns & Refunds Policy
  • Privacy Policy
  • Any product-specific notices

These Terms may be updated from time to time. The version published on the website at the time of your purchase will apply.

 

2. Eligibility to Purchase

To place an order with Poppy’s, you must:

  • Be at least 18 years old, or
  • Have permission from a parent/guardian to make an online purchase.

By ordering, you confirm that all information you provide is true and accurate.

 

3. Products & Availability

Many Poppy’s items are handcrafted and/or made to order. Because of this:

  • Processing times may vary.
  • Slight variations in colour, bead placement, or detail are normal and part of the handmade nature.
  • We reserve the right to limit quantities or discontinue items at any time.
  • We may refuse orders if we believe they are fraudulent or inappropriate.

Product images are as accurate as possible, but actual colours may vary due to screen settings.

 

4. Pricing & Payments

All prices are listed in South African Rand (ZAR).
We reserve the right to change prices at any time without notice.

Payment must be made in full at checkout.
We accept the payment methods displayed on our website.

If a pricing error occurs, we may cancel the order and issue a refund.

 

5. Orders & Cancellations

Once an order is placed, it begins our production queue.

For made-to-order or hand-beaded items:

  • Cancellations are generally not possible once production has begun.
  • If a cancellation is accepted, a reasonable fee may be charged to cover materials and time already used.
  • We reserve the right to refuse or cancel an order at our discretion. If this happens, you will be refunded in full.

 

6. Shipping

Shipping timelines, fees, and conditions are governed by our Shipping Policy.

By placing an order, you acknowledge that:

  • Delivery times are estimates
  • Delays caused by couriers or external factors are out of our control
  • Incorrect delivery information may cause delays or additional charges
  • Risk of damage or loss passes to the customer once the parcel is handed to the courier.

 

7. Returns & Refunds

Our Returns & Refunds Policy forms part of these Terms.

Key points include:

  • No returns, exchanges, or refunds on hand-beaded, made-to-order, custom, or personalised items
  • Refunds are only given for approved faulty items
  • All returns must be requested within the stated timeframes
  • Return shipping is the customer’s responsibility unless otherwise agreed

Please read our complete Returns & Refunds Policy before ordering.

 

8. Accuracy of Information

We do our best to provide accurate product listings, sizing information, images, and policies.
However, we do not guarantee that all information on the website is error-free or up to date at all times.

We reserve the right to correct errors, update information, or make changes without prior notice.

 

9. Intellectual Property

All content on this website - including images, designs, product descriptions, graphics, logos, and text - is the property of Poppy’s and may not be copied, reproduced, or distributed without written permission.

This includes the design of all hand-beaded garments and artwork.

 

10. Prohibited Uses

You may not use the website or our content for:

  • unlawful or fraudulent activity
  • interfering with site security or functionality
  • copying designs or images for commercial use
  • sending harmful or malicious code

We reserve the right to block or remove any user engaging in prohibited activities.

 

11. Limitation of Liability

To the maximum extent permitted by South African law:

Poppy’s is not liable for any indirect, incidental, or consequential damages (including loss of income, business, or data).

Our liability for any claim related to a purchase is limited to the amount paid for the product.

This does not exclude consumer rights where applicable under South African law.

 

12. Privacy

Your personal information is handled in accordance with our Privacy Policy and POPIA requirements.

We do not sell or share customer data with third parties except as required to fulfil your order (e.g., couriers).

 

13. Governing Law

These Terms are governed by the laws of the Republic of South Africa.
Any disputes must be resolved under South African jurisdiction.

 

14. Contact Us

For any questions about these Terms, please contact us at: help@frompoppys.com x